Improving Profitability & Loyalty with Your Service Drive

in Feb 01, 2022

Today, American consumers are hanging onto their vehicles longer. The average vehicle on the road today is 11.9 years old. Incredibly, that’s up from 10.3 years, reported more than a decade ago. If your customers aren’t buying new vehicles, they’re instead repairing old ones. So, refining your dealership’s service drive can make a critical difference in[…]

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Easily Improve Your Dealership’s Customer Loyalty

in Jan 19, 2022

Dealers often wonder what it takes to earn customer loyalty. The answer changes frequently and that is what makes earning loyalty so complicated. But improving dealership customer loyalty may be more tangible than you think. Technology continues to develop and improve, and consumers have more access to information and can diligently compare prices and services.[…]

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Win Customer Loyalty Through Convenience

Win Customer Loyalty Through Convenience

in Jan 19, 2022

Customer loyalty is becoming increasingly difficult to earn. Consumers simply aren’t as loyal to a specific store or brand as they were in the past. With the internet providing so many options available to them, your dealership may end up in a handful of locations they’re considering visiting. increase customer loyalty Years ago, consumers found[…]

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Be Consistent and Gain Customer Loyalty

in Jan 18, 2022

Great customer experiences can win you customer loyalty. Many dealerships have added cafes and other perks to their locations to maintain their customers’ satisfaction. But these amenities cannot distract your customers from any service or sales mishaps, and it’s easy for them to inquire about the next competing stores. When a customer visits a business,[…]

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The Secret to Earning Customer Loyalty is Honesty

The Secret to Earning Customer Loyalty is Honesty

in Jan 18, 2022

Today, it’s difficult to keep customers’ loyalty. While it may take years to earn loyalty from a single customer, it takes only minutes to lose it. Your dealership may have multiple tactics for creating customer loyalty, from rewards programs to amazing customer service and luxury amenities. But one concept that earns and maintains customer loyalty[…]

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Quality Customer Service Produces Life Long Revenue

in Jan 17, 2022

Is your dealership doing everything possible to keep your customers satisfied and returning to your business?  Now, more than ever, your reputation for building relationships and retaining customers may depend on your company’s focus on providing high quality customer service. How is “good customer service” defined? Though there isn’t a simple answer to this question,[…]

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