Dealership Loyalty Over The Holidays

in Nov 24, 2020

      It’s beginning to look a lot like the holidays. In retail, that typically means an upsurge in business, even with all the challenges associated with the Covid pandemic. In the automotive industry, the sales department typically finds consumers buying vehicles for their loved ones. And the service department sees an upsurge in[…]

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Improving Dealership Customer Loyalty

Improving Dealership Customer Loyalty

in Oct 22, 2020

The never-ending question is… what does it take to your retail customer loyalty. Of course, the answer changes all the time and that is what makes loyalty so confusing and difficult. Improving dealership customer loyalty may be simpler than you think. As technology continues to develop and improve, consumers have more access to information and[…]

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Good Customer Service?

in Sep 26, 2018

Is your car dealership doing everything possible to keep your customers satisfied and happy?  Now, more than ever, your reputation for building relationships and retaining customers may depend on your company’s focus on providing the very best customer service. How is good customer service defined?  There isn’t a clear cookie-cutter answer to the question on what makes[…]

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