Improving Dealership Customer Loyalty

Improving Dealership Customer Loyalty

in Oct 22, 2020

The never-ending question is… what does it take to your retail customer loyalty. Of course, the answer changes all the time and that is what makes loyalty so confusing and difficult. Improving dealership customer loyalty may be simpler than you think. As technology continues to develop and improve, consumers have more access to information and[…]

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Wowing the Customer

in Aug 27, 2020

Actions speak louder than words. Occasionally, when creating a great customer experience a business will have to go above and beyond for its customers. These little WOW moments can easily take a repeat customer and make them loyal. They can even take a loyal customer and make them into a brand advocate. Author and thought-leader[…]

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Don’t Forget Mr. & Mrs. Cellophane!

in Aug 07, 2019

People are motivated by many different things. Some by money. Some by time off. But one of the most universal ways to motivate an employee is by recognition. For the most part that recognition comes from external sources; perhaps a customer compliments the employee either in person or via an online forum – then management[…]

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Ways To Increase Productivity

in Jun 28, 2019

Let’s face it. The car business can be brutal. Many in auto retail find themselves working long hours, under stressful conditions, with hardly any free time to see their families or enjoy other activities.  In our industry, many managers are under a lot of stress. The stress of production can wear a person out– whether that’s sales goals to be met, or service revenue targets. As a[…]

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