Selling in the Service Drive with a Twist

in Sep 10, 2018

It’s not a new idea to have one of your salespeople working the service drive. Opportunities and circumstances exist where it may be beneficial for the customer to trade-in their car that needs to be repaired. Having someone who can not only identify those opportunities but who also knows how to present it to the[…]

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Tips for Building Lifetime Loyalty

in Feb 26, 2018

“When you change your thought process and go to thinking about the relationship with the customer, and the service that you’re providing the customer, then all of a sudden transactional liabilities go away” says Chris Zane, Founder and President of Zane’s Cycles in Branford, CT. Zane Cycles was recently featured online at Inc.com. “If I don’t make money on one[…]

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