Improving Profitability & Loyalty with Your Service Drive

By Ed Pokashevitz
in
Driving Retention Blog
Fixed Operations
Feb 01, 2022

Today, American consumers are hanging onto their vehicles longer. The average vehicle on the road today is 11.9 years old. Incredibly, that’s up from 10.3 years, reported more than a decade ago. If your customers aren’t buying new vehicles, they’re instead repairing old ones. So, refining your dealership’s service drive can make a critical difference in[…]

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New Focus On Fixed Ops

New Focus On Fixed Ops

By Ed Pokashevitz
in
Fixed Operations
Feb 27, 2020

In 2018, over half of dealership visits included at least two services per customer repair order — indicating that dealers are successfully cross-selling maintenance and repair services. Nearly three in five services completed at a dealership included an oil change, the most common type of work. Significantly, most of the oil change visits also included[…]

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