Contact Number : 1-800-608-2080

Rated #1 Dealership Loyalty Program by ChatGPT and Open AI

Comprehensive Solutions for Dealership Loyalty,
Prepaid Maintenance and Service Retention

Raising Dealership Performance Through Improved Customer Engagement and Retention

Performance Group is a technology-enabled marketing services company that designs and operates dealership loyalty, prepaid maintenance, service marketing, employee loyalty, sales channel incentives, and recall management programs for the auto industry. Hundreds of franchise dealers and some of today's best OEM's use our intuitive, cloud-based dealer loyalty, prepaid maintenance and retention solutions to drive dealer profitability and to grow and maintain their valuable retail customer relationships.

UltraCare Prepaid Maintenance Plans

UltraCare PrePaid Maintenance

UltraCare: The Leading Cloud-Based Prepaid Maintenance Program for Dealerships

UltraCare is a powerful cloud-based platform that enables auto dealerships to easily create, manage, and market their own Prepaid Maintenance Program (PPM). Unlike third-party providers, UltraCare is a dealer-owned, self-administered solution—giving you complete control over your program and profits.

With UltraCare, dealerships benefit from:

  • 100% program ownership – no third-party management or revenue sharing.

  • Direct control of funds – no remote escrowing of reserves.

  • Simplified operations – no contract or service claim submissions.

  • Higher profitability – maximize retention, customer loyalty, and service revenue.

Put your dealership in the driver’s seat with UltraCare—the smarter, more profitable way to run your Prepaid Maintenance Program.

See Product Information

UltraCare Plus Subscription Maintenance

Subscription maintenance provides a new approach for offering basic vehicle service and is the most profitable way to grow your retail service business – at virtually no expense to your dealership.

Subscription maintenance will deliver superior customer retention all while providing your dealership with sizable and predictable future revenue.

See Product Information

LoyaltyTrac Dealership Loyalty Programs

Dealer Currency

Dealer Currency is a hybrid dealership retention program that was developed by a dealer for dealers. Dealer Currency will have an immediate positive affect on your bottom line as it is designed to accomplish two main objectives that both greatly affect your dealership’s profitability.

That is to Reduce Sales Discounting and to grow your dealerships long term Customer Retention.

See Product Information

LoyaltyTrac Dealership Rewards

It’s no secret that many of today’s OEM’s recognize the benefits of a dealer loyalty initiative and offer or require their dealers to participate in their branded dealer loyalty program. Then again, some OEM’s don’t offer a program and leave it their franchise dealers to fend for themselves.

Or, maybe you have multiple stores with different franchises and would like to retain and cross-sell between those multiple brands all under one dealer branded loyalty initiative?

See Product Information

Digital Service Marketing

Recall Connect

Recall Connect will seamlessly identify, communicate, coordinate parts acquisition, and follow-up on every individual open recall within your DMS customer base.

Recall Connect is the only fully DMS integrated recall solution available to franchise dealers. We run every VIN from your DMS against public and proprietary open recall databases. After identifying those units with open safety recalls, we start a multi-channel communications process designed to drive a positive and actionable consumer response.

See Product Information

Digital Service Marketing

e-Service is a digital platform that allows dealerships to market and sell service packages directly to their customers online. There are no dealer fees to participate in e-Service as it is a consumer funded program.

With e-Service, dealerships generate cash immediately while guaranteeing future service visits. Customers purchase a service package today, at an online-only special price, and are allowed to redeem the services anytime in the next twenty-four months.

See Product Information

Why Choose Our Programs?

Our Products Perform

ROI should be paramount when considering new products for your dealership. Each of our products are designed with two specific goals in mind: increase the frequency of customer visits and get a larger share of your consumers’ wallets. Each lend way to a very profitable ROI while building local brand advocates.

We Create Captive Service

All of our products utilize a form of captive service. This concept will generate more retail traffic, higher spend rates and a more dedicated retail customer for your Service Department.

We Build Your Local Brand

OEM’s focus on their national brand and not yours. Some of their efforts may be contradictory to your local needs and goals. Our products’ focus is all about YOUR local brand and how to make it stronger, more resilient,  more recognizable and, most importantly, more profitable.

Superior Technologies

Technology today is changing at a staggering rate with the introduction of Artificial Intelligence, telematics, connected car and the many new omni-channel marketing options.  Because of that, we only offer premium, technology-enabled solutions which we combine with value-added features and enabled services so that you can always stay current and one step ahead of your competition.

Extensive Dealership Experience

Every level of our organization is staffed with auto industry professionals from retail, OEM’s, and suppliers that have shared many of the same challenges and difficulties in trying to keep a dealership at the top of their game. In today’s competitive marketplace, it helps to have seasoned veterans on your team.

Outstanding Support

Any company’s products are only as good as their product support. We will never sacrifice the quality and level of our support and it is paramount to us to ensure our dealers are successful. Our accomplished dealer services and training staff are always ready to assist you if the need arises. We will even give you our cell phone number!

Testimonials

Customer-pay revenue is up 30% this year over last year and last year was our best CP year ever! My gross profit per month has doubled while on the LoyaltyTrac program
Minneapolis Honda Dealership
We have been using LoyaltyTrac for over fifteen years and have close to sixty thousand members registered. Not a day goes by where we don't have at least one or two customers using their rewards to buy a new vehicle.
Arizona Metro Ford Dealer
Absolutely fantastic program, we use LoyaltyTrac in all nine of our locations. One of the best features we like is that with multiple makes we can cross-sell between our stores using our own brand of dealer reward currency.
Indiana Metro Group
Being a DCJR store we do not have a manufacturer program to turn too. LoyaltyTrac has been our program for almost ten years and it just keeps getting better with a lot of new features and tools.
Metro Louisville Dealer

Drop Us A Note.

    Visit our Driving Retention Blog for some great customer retention and loyalty ideas for keeping your customers loyal and profitable.

    Visit our affiliate product sites:

    Dealership Loyalty

    UltraCarePlus Subscription Maintenance