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Tag: resolving complaints

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Don’t Give Up On Your Customers and They Won’t Give Up On You

By Editor
in
Driving Retention Blog
Nov 21, 2018

In life, not everything goes our way. Things happen. Planes get delayed. It rains during a wedding. Life intervenes. In business, the same holds true. If a situation is handled improperly, or is unaddressed, customers are likely to get ignored. With proper attention, however, customers can be forgiving. Take for example, the story relayed in[…]

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Why You Must Have a System for Resolving Customer Complaints

By Editor
in
Driving Retention Blog
Nov 09, 2018

A recent study by the Tempkin Group found that it takes an average of five clients giving positive referrals for your business in order to get one new client. Yet it takes only two disgruntled customers speaking negatively about your business for you to lose one customer. You do the math…that means it’s twice as important to[…]

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