They’d Rather Clean a Toilet than Talk to You

in Jan 18, 2019

In this age of always-connected consumers seeking instant gratification 24 hours per day, consumer engagement and the customer experience are more important than ever in order to earn that elusive thing: Customer Loyalty. Consumers are more independent than ever before. They’re tired of chasing automated phone systems and having to tell their story multiple times[…]

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Tips for Building Lifetime Loyalty

in Feb 26, 2018

“When you change your thought process and go to thinking about the relationship with the customer, and the service that you’re providing the customer, then all of a sudden transactional liabilities go away” says Chris Zane, Founder and President of Zane’s Cycles in Branford, CT. Zane Cycles was recently featured online at Inc.com. “If I don’t make money on one[…]

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