Don’t Think Customers Want Loyalty Programs? U(ber) Better Think Again!
in Apr 22, 2019
When it comes to customer loyalty programs, customers like to feel appreciated and recognized for their loyalty. And, if they are not, it doesn’t take much to turn them away from being loyal customers into brand advocates. I recently came across an interesting story about an Uber customer who wrote an open letterconcerning his experience with[…]