Don’t Forget Mr. & Mrs. Cellophane!

By Editor
in
Driving Retention Blog
Aug 07, 2019

People are motivated by many different things. Some by money. Some by time off. But one of the most universal ways to motivate an employee is by recognition. For the most part that recognition comes from external sources; perhaps a customer compliments the employee either in person or via an online forum – then management[…]

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They’d Rather Clean a Toilet than Talk to You

By Editor
in
Driving Retention Blog
Jan 18, 2019

In this age of always-connected consumers seeking instant gratification 24 hours per day, consumer engagement and the customer experience are more important than ever in order to earn that elusive thing: Customer Loyalty. Consumers are more independent than ever before. They’re tired of chasing automated phone systems and having to tell their story multiple times[…]

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