Building Loyalty for Auto Dealerships

in Aug 27, 2020

The automotive industry has been in constant flux. New technologies have exploded onto the scene with electric cars, autonomous vehicles, and assistive technologies. Throw in the all the issues that Covid has created and many dealers have had to adopt a whole new way doing business and that includes new ways to build dealership brand[…]

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A Recipe for Customer Retention

A Recipe for Customer Retention

in Aug 27, 2020

Dealerships spend a lot of time, money and effort in order to attract new customers. Some dealers may even become so fixated on drawing in new customers, that they overlook the relationships they already have. The dealers who are looking to shift to a more client-based culture may find it challenging. It’s a different mindset[…]

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Improving Service Drive Profitability

Improving Service Drive Profitability

in Aug 27, 2020

How can your dealership increase service drive profitability? As consumers wait longer than ever before between new vehicle purchases, refining your dealership’s service department process to generate more revenue can make a critical difference in your dealership’s bottom line. Let’s look at: –  Why the service drive has become a key component in dealership revenue[…]

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Wowing the Customer

in Aug 27, 2020

Actions speak louder than words. Occasionally, when creating a great customer experience a business will have to go above and beyond for its customers. These little WOW moments can easily take a repeat customer and make them loyal. They can even take a loyal customer and make them into a brand advocate. Author and thought-leader[…]

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