Loyalty Countdown #3 – Know Your Loyalty Stages & Ensure Your Customers Are Moving Through Them
in May 02, 2018
A customer becomes loyal to a company and its products and service on step at a time. By understanding the customer’s current loyalty stage, you can better determine what’s necessary to move that customer to the next level of loyalty. Our “Growing Loyal Customers” system comprises six stages: suspect, prospect, first-time customer, repeat customer, client and[…]