Why The Best Type of Feedback is Complaints

By Editor
in
Driving Retention Blog
Jun 20, 2018

A brilliant and successful businessperson recently shared why he loves his angriest customers. Phil Libin, CEO and co-founder of Evernote, wrote anarticle for Inc. where he explained that customer feedback is essential to the growth of any business. All companies solicit feedback from their customers be it via online or physical surveys, suggestion boxes or some[…]

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Changing Your Image Is Hard but Possible

By Editor
in
Driving Retention Blog
Jun 11, 2018

Frequent travelers have many choices when choosing airlines. Some choose an airline for their frequent flier benefits, some for their convenient routes or frequent itineraries and some have airlines chosen for them by their companies. For many years, Delta Airlines has been at or near the bottom of almost every survey conducted regarding airline customer[…]

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