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Tag: customer connections

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The Rush to Automation Could Be Detrimental to Loyalty

By Editor
in
Driving Retention Blog
Mar 20, 2019

Humans naturally crave interaction with other humans. However, as technology advances, there is an increasing push by companies to automate as much of their processes as possible. While this is understandable, as it saves on costs, the path technology is taking us down could prove to be a double-edged sword. Think about all the automated[…]

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