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Tag: customer complaints

Will Speed & Efficiency Give AutoNation A Competitive Edge?

By Editor

Oct 12, 2018

The largest complaint that consumers have when considering a vehicle purchase is the fact that the process takes too long. Even with all the new technology processes that dealerships have employed over the past few years, the purchase process is still as long and cumbersome as it was twenty years ago. AutoNation recently started to[…]

Loyalty Countdown #5 – Aggressively Seek Out Customer Complaints

By Editor

Driving Retention Blog

Apr 27, 2018

For most companies, only 10 percent of complaints are ever articulated by customers. The other 90 percent are unarticulated and manifest themselves in many negative ways: unpaid invoices; lack of courtesy to your front line service reps; and above all, negative word of mouth. With the internet, especially social media, an unhappy customer can now reach thousands[…]