Loyalty Countdown #10 – Give Your Front Line the Skills to Perform
in Apr 13, 2018
Increasingly, the employee front line is a call center where agents interact with customers. These agents are the loyalty warriors of the future. Converged call centers that bring together multichannel access points (phone, email, chat, social media) are no longer the exception, but the rule. This means these agents need to be equipped as much to produce[…]